REFUND POLICY

Effective Date: January 30, 2025
Version: 1.0

This Refund Policy outlines the terms and conditions for refunds of Cunning Clipboard subscriptions purchased through our payment processor, Paddle.com.

1. GENERAL REFUND POLICY

1.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied with the Cunning Clipboard application within 30 days of your initial purchase, you may request a full refund.

1.2 Eligibility
To be eligible for a refund:
– The request must be made within 30 days of the initial purchase
– The request must include your order number or receipt
– You must not have previously received a refund for the same subscription type

2. REFUND PROCESS

2.1 How to Request a Refund
To request a refund, please:
– Email us at refunds@cunning.biz
– Include “Refund Request” in the subject line
– Provide your order number or Paddle receipt
– Briefly explain the reason for your refund request (optional but helpful)

2.2 Processing Time
– Refund requests are typically processed within 3-5 business days
– Once approved, refunds are issued through Paddle
– Funds typically appear in your account within 5-10 business days, depending on your payment method and financial institution

3. SUBSCRIPTION-SPECIFIC POLICIES

3.1 Monthly Subscriptions
– Full refund available within 30 days of initial purchase
– No partial month refunds after the 30-day period
– Cancellation takes effect at the end of the current billing period

3.2 Annual Subscriptions
– Full refund available within 30 days of initial purchase
– Pro-rated refunds may be available after 30 days in exceptional circumstances
– Cancellation takes effect at the end of the current billing year

3.3 Subscription Upgrades
– When upgrading from Standard to Pro, the price difference is pro-rated
– Refunds for upgrades follow the same 30-day policy from the upgrade date

3.4 Subscription Downgrades
– Downgrades take effect at the next billing cycle
– No refunds are provided for the remaining time in the current billing period
– Account retains higher-tier features until the end of the current period

4. EXCEPTIONAL CIRCUMSTANCES

We may consider refunds outside the 30-day period for:
– Technical issues that prevent the Application from functioning on your system
– Duplicate purchases made in error
– Unauthorized purchases (with appropriate documentation)
– Extended service outages on our end

5. NON-REFUNDABLE ITEMS

The following are not eligible for refunds:
– Subscriptions renewed after the initial purchase period
– Partial periods after cancellation (service continues until period ends)
– Custom enterprise solutions (governed by separate agreements)

6. AUTOMATIC RENEWAL REFUNDS

6.1 Forgotten Cancellation
If you forgot to cancel your subscription before automatic renewal:
– Contact us within 14 days of the renewal charge
– We will review on a case-by-case basis
– One courtesy refund may be granted per customer

6.2 How to Prevent Unwanted Renewals
– Cancel your subscription at least 24 hours before renewal
– You can cancel through your account settings or by contacting support
– You will receive email reminders before renewal (ensure our emails aren’t blocked)

7. PAYMENT PROCESSOR POLICIES

7.1 Paddle Refunds
All refunds are processed through Paddle.com. Their refund policies also apply. In case of any conflict, the more customer-friendly policy prevails.

7.2 Payment Method
Refunds are issued to the original payment method used for purchase. We cannot refund to alternative payment methods.

8. REGIONAL CONSIDERATIONS

8.1 European Union
EU customers have additional rights under consumer protection laws:
– 14-day cooling-off period for digital purchases
– Right to withdraw from the purchase without giving any reason
– Note: This right is waived if you explicitly consent to immediate access to the service

8.2 Other Regions
We comply with local consumer protection laws. If your region provides greater refund rights than this policy, those rights apply.

9. DISPUTE RESOLUTION

If you’re unsatisfied with our refund decision:
1. First, contact our support team at support@cunning.biz
2. If unresolved, escalate to management at management@cunning.biz
3. You may also contact Paddle support directly
4. As a last resort, you may pursue a chargeback through your payment provider

10. FRAUDULENT REFUND REQUESTS

We reserve the right to:
– Refuse refunds for fraudulent or abusive requests
– Terminate accounts associated with refund abuse
– Take legal action for fraudulent chargebacks

11. TECHNICAL ISSUES

11.1 Compatibility Issues
If the Application doesn’t work on your system:
– Contact support first for troubleshooting assistance
– If we cannot resolve the issue, a full refund will be provided
– This applies regardless of the 30-day limit

11.2 Feature Expectations
Refunds are not provided for:
– Features working as designed but not meeting expectations
– Features clearly documented as “coming soon” or “in development”
– Limitations clearly stated in our documentation

12. CANCELLATION VS REFUND

12.1 Cancellation
– Stops future charges
– Access continues until the end of the current billing period
– No refund for unused time

12.2 Refund
– Returns payment for the specified period
– May result in immediate access termination
– Requires meeting refund eligibility criteria

13. DATA HANDLING AFTER REFUND

Upon refund:
– Your account may be downgraded to the free tier
– Local data remains on your device (not affected by refunds)
– You maintain ownership of your data
– You can export your data before account changes

14. CHANGES TO REFUND POLICY

We may update this policy:
– Changes apply to purchases made after the update
– Existing purchases are governed by the policy at time of purchase
– Material changes will be communicated via email

15. CONTACT INFORMATION

For refund requests or questions:

Refunds: refunds@cunning.biz
General Support: support@cunning.biz

16. ACKNOWLEDGMENT

By purchasing a Cunning Clipboard subscription, you acknowledge that you have read and understood this Refund Policy.

SUMMARY OF KEY POINTS:
– 30-day money-back guarantee for new subscriptions
– Email refunds@cunning.biz to request a refund
– Include your order number and purchase date
– Refunds processed within 3-5 business days
– Special considerations for technical issues
– We aim to be fair and reasonable in all refund decisions